Popular leaflets
All our forms and leaflets in one place for you to look at when you need them. Handy, eh?
Our most popular leaflets
- Water meter application pack (PDF 1,175 KB opens in a new window)
- Our Priority Services (PDF 3,014 KB opens in a new window)
- A guide to using water wisely (PDF 1,482 KB opens in a new window)
- Support if you're struggling to pay (PDF 1,633 KB opens in a new window)
Metering leaflets
- Water meter application pack (PDF 1,175 KB opens in a new window)
- Relocating your water meter (PDF 224 KB opens in a new window)
- Testing your water meter (PDF 173 KB opens in a new window)
- Setting the record straight - dispelling water meter myths (PDF 1,776 KB opens in a new window)
Charges leaflets
- Our household charges scheme 2025/26 (PDF 6,006 KB opens in a new window)
- Our household charges scheme 2024/25 (PDF 4.5 MB opens in a new window)
- Our household charges scheme 2023/24 (PDF 6.3 MB opens in a new window)
- Our household charges scheme 2022/23 (PDF 1.26 MB opens in a new window)
- A summary of our household charges 2025/26 1,326 KB opens in a new window)
- A summary of our household charges 2024/25 (PDF 5,654 KB opens in a new window)
- A summary of our household charges 2023/24 (PDF 1,610 KB opens in new window)
- A summary of our household charges 2022/23 (PDF 2.51MB opens in new window)
- Our debt code of practice (PDF 2,104 KB opens in a new window)
- Fair debt collection charter (PDF 475 KB opens in a new window)
Leakage leaflets
- How to check your water usage and spot leaks (PDF 178 KB opens in a new window)
- Our leakage code of practice (PDF 173 KB opens in a new window)
- Finding leaks inside your home.pdf (PDF 582 KB opens in new window)
Application forms
- Surface water drainage claim form (PDF 250 KB opens in a new window)
- Household leak allowance claim form (PDF 142 KB opens in a new window)
- Non-return to sewer claim form (PDF 186 KB opens in a new window)
- Liability of charges form (PDF 105 KB opens in a new window)
Information guides
- Our complaints procedure (PDF 804 KB opens in a new window)
- Our standards of service (PDF 2,693 KB opens in a new window)
- Looking after water in your home (PDF 5,574 KB opens in a new window)
- A simple guide to water pipes, drains and sewers (PDF 1,246 KB opens in a new window)
- A simple guide to paying your water bill (PDF 1,799 KB opens in a new window)
- Code of practice for pipe laying (PDF 197 KB opens in a new window)
- A simple guide to how we use your personal data (PDF 510 KB opens in a new window)
- Service with request policy